ECR Consumerwatch

EAST COAST RADIO  |  Podcast , ±7 min episodes every 1 week, 1 day  | 
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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Watch out: no service, no warranty

On Consumerwatch this week, Wendy’s Watch Out for consumers focuses on the harsh consequences on missing a service of your car, and on ShopTalk, she cautions companies on compounding a mistake with bad handling of the fallout.

Wendy looks at Vodacom cell contracts + shares two personal bugbears

In today's Consumerwatch, Wendy Knowler looks at two cases of somewhat misleading cellphone contracts with Vodacom that locked in two consumers for longer than they'd bargained on. Vodacom has since said it was an isolated error. Wendy investigates. Meanwhile, in Shop Talk today Wendy shares details of some of her personal retailer bugbears. Listen to all the details here.

You have no legal right to return clothes that don’t fit you

Are you one of those people who grabs an item of clothing off the rail and buys it without trying it on? Who’s got the time or inclination to face those changing rooms, right? Well, best you do and here’s why? So many people believe they have the right to return anything they’ve bought if it doesn’t fit, or they change their mind for some reason, and that they are entitled to a refund. Wendy Knowler has more in today's Consumerwatch...

Are you on shaky ground with your house insurance?

Many people think they’re covered if their home were to be damaged in a storm, only to find out at claim time that they aren’t. On Consumerwatch this week, Wendy Knowler shares the final installment of the fallen-down wall saga, plus some very important advice for anyone with house insurance.

Spare a thought when buying a car

When you are negotiating the purchase of a used car, Wendy Knowler says always ask to see three things: the service book, the spare wheel, and the spare key.

Flood damage? You could well be on your own

First their boundary wall collapsed in a devastating storm, and then this Umlazi couple’s hopes of getting it rebuilt were dashed when their insurer rejected their claim. It wasn’t that fierce storm which toppled the wall, the insurer said - it was poor construction. The couple asked Wendy Knowler to help…

So you've said no to the straw. Now what?

Demonising all plastic is misguided. Plastic remains an excellent form of packaging - cheap, strong, light - it's single-use plastic that’s not okay. The issue is that plastic - and particularly Polyethylene terephthalate (PET) - denoted by the recycling number 1 - has no business being on a landfill site, a beach or littering any public space.

147 episodes

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