ECR Consumerwatch

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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No more free ride for your golf clubs on SAA

Up to now, South African Airways has allowed its passengers to check in a bag or suitcase plus certain sports gear, including bikes, golf clubs, horse saddles, and sailing equipment, at no extra charge.

Wendy Knowler on Vodacom data scam WhatsApp alert

A voice note supposedly released by a policeman, who warns about a new scam, has resurfaced. The man claims that criminals are targeting people outside shops with a scam data competition, only to steal their money. Wendy Knowler looked into it and confirms the WhatsApp clip is a scam. Listen here for more.

Watch out: no service, no warranty

On Consumerwatch this week, Wendy’s Watch Out for consumers focuses on the harsh consequences on missing a service of your car, and on ShopTalk, she cautions companies on compounding a mistake with bad handling of the fallout.

Wendy looks at Vodacom cell contracts + shares two personal bugbears

In today's Consumerwatch, Wendy Knowler looks at two cases of somewhat misleading cellphone contracts with Vodacom that locked in two consumers for longer than they'd bargained on. Vodacom has since said it was an isolated error. Wendy investigates. Meanwhile, in Shop Talk today Wendy shares details of some of her personal retailer bugbears. Listen to all the details here.

You have no legal right to return clothes that don’t fit you

Are you one of those people who grabs an item of clothing off the rail and buys it without trying it on? Who’s got the time or inclination to face those changing rooms, right? Well, best you do and here’s why? So many people believe they have the right to return anything they’ve bought if it doesn’t fit, or they change their mind for some reason, and that they are entitled to a refund. Wendy Knowler has more in today's Consumerwatch...

Are you on shaky ground with your house insurance?

Many people think they’re covered if their home were to be damaged in a storm, only to find out at claim time that they aren’t. On Consumerwatch this week, Wendy Knowler shares the final installment of the fallen-down wall saga, plus some very important advice for anyone with house insurance.

178 episodes

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