ECR Consumerwatch

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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Electricity bills and rental disputes - Wendy Knowler gives her advice

Can the municipality demand full immediate payment for electricity usage they neglected to bill for during the previous two years? Can landlords and rental agents insist on a two-month notice period, and when are landlords entitled to withhold deposits?
These are among the issues listeners raised with Wendy Knowler in this week’s Consumerwatch.

Companies behaving badly - Wendy Knowler weighs in

Gyms that are still debiting members’ bank accounts while gyms remain closed during lockdown; a cruise company refuses to refund a family for their cruise which the company was forced to cancel because of Covid-19, and instead has unilaterally re-booked them on a specific cruise next year; the multi-branch paving company which won’t honour a client’s warranty because the branch closest to her home has closed, and events organisers which use “force majeure” to defend their decision not to refund at all or only a small percentage of ticket prices.

Where does that leave those customers? Our consumer journalist Wendy Knowler shed some light on those scenarios, and others, in this week’s Consumerwatch.

Pricey pineapples, expiring licences and provident funds

With the many financial changes that have been brought about by the Coronavirus pandemic, employees have had their eyes opened to the corruption that their employers have been involved in. Wendy Knowler sheds light on the topic - as well as on other questions asked by you.

Why are those bags so rubbish?

How is it that Durban homeowners are being saddled with black refuse bags which are poor quality to the point of ripping and/or the wrong size? Wendy Knowler tried to find out.

The truth about disinfect tunnels

Tunnel vision - disinfectant tunnels continue to be erected in transport hubs, schools and residential estates, despite growing warnings - from very high places - that they are ineffective and unsafe.

172 episodes

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