Empathic leadership required in the post-COVID era

A year into the Covid 19 pandemic and the world is suffering a second pandemic of stress. Every responsible senior business leader wants to know what changes employees want in the post-COVID era. Many of the traits that have always been important for managers — empathy, clarity, authenticity, and agility — are even more crucial during this time of uncertainty and upheaval. Leaders have been challenged to maintain connection and a sense of belonging within their teams even when they cannot be in the same room together. Michael Avery recently caught up with a globally renowned expert on empathic leadership. She is an author and the host of the ‘Empathy for Breakfast’ breakfast show as well as the ‘Secrets of The Gap’ podcast. She is an experienced marketer and communications specialist, and the Regional Managing Director for a global advertising agency. RAPP, Mimi Nicklin, who recently write a book about this titled Softening the Edge.