Product Innovation in Micro-insurance: Speaker: Marc Tison (Zing) Chair: Andrew Warren
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• Understanding the customer segment: the need for financial protection and what can people actually afford
• Why is everyone excited about this “New Customer” and what is driving this interest
• The customer journey – how do we tackle the uninsured customer and get them to shift from being excluded to being included
• Changing benchmarks – a critical mind set change is required and so how do we do this
• How do we invest in social economic development (this is much more than CSI) – without eroding profit margins
• What are the ideal channels for distribution and servicing
• Claims: how can we make this simpler, accessible and instant
• The role technology can play
• The role re-insurance can play in support of Solvency II customer outcomes
• Why is everyone excited about this “New Customer” and what is driving this interest
• The customer journey – how do we tackle the uninsured customer and get them to shift from being excluded to being included
• Changing benchmarks – a critical mind set change is required and so how do we do this
• How do we invest in social economic development (this is much more than CSI) – without eroding profit margins
• What are the ideal channels for distribution and servicing
• Claims: how can we make this simpler, accessible and instant
• The role technology can play
• The role re-insurance can play in support of Solvency II customer outcomes