The types of businesses that receive the most consumer complaints in SA.
Loading player...
The Consumer Goods and Services Ombud (CGSO) has published its annual report for the period ending February 2022, highlighting the most complained about businesses and services over the past year.
The report shows that telecoms, satellite services, retailers and manufacturers of appliances and furniture generate just under 70% of consumer complaints received by this office. Goods, services, and agreements accounted for 94% of all complaints received.
E-commerce accounted for 25% of complaints received by the sector compared to 27% last year.
It is published in compliance with the provisions of clause 9.2.11 of the Consumer Goods and Services Industry Code of Conduct (CGSI Code), promulgated by the Minister of Trade and Industry on 29 April 2015.
The report shows that telecoms, satellite services, retailers and manufacturers of appliances and furniture generate just under 70% of consumer complaints received by this office. Goods, services, and agreements accounted for 94% of all complaints received.
E-commerce accounted for 25% of complaints received by the sector compared to 27% last year.
It is published in compliance with the provisions of clause 9.2.11 of the Consumer Goods and Services Industry Code of Conduct (CGSI Code), promulgated by the Minister of Trade and Industry on 29 April 2015.
