Capitec engages transformation gear, turning 400 branches into call centres

I caught up earlier today with Capitec’s CEO Gerrie Fourie, ostensibly to discuss the bank's financial results for the year to end February. We eventually get around to the numbers (and the share price's wild ride) near the end of the podcast, the bulk of it is focused on how SA's highest rated bank is already transforming. Quite radically, in fact, with the 14,000 staff being put onto shifts at different "stores" and half the 800 branches having been changed into call centres. You get the feeling Fourie and his team are relishing the opportunity to accelerate plans to position the group for a digital future. As always when engaging with the CEO of the JSE's top performing stock, plenty of ideas for the rest of us. - Alec Hogg Learn more about your ad choices. Visit megaphone.fm/adchoices