LEGALLY SPEAKING – Who protects consumers when e-commerce platforms fail to deliver?
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GUEST - Lee Soobrathi – Consumer Goods & Services Ombud
Online shopping accounts for the majority of consumer complaints received by South Africa's Consumer Goods and Services Ombud (CGSO), according to its latest annual report. The CGSO is mandated to mediate disputes between consumers and suppliers of goods and services in South Africa and ensure that industry players abide by the Consumer Goods and Services Industry Code of Conduct.
In its annual report for the period ending 28 February 2022, the Ombud revealed that, as in the previous financial year, online transactions accounted for the most complaints per sector, despite a slight decrease in the number of e-commerce-related complaints relative to other sectors from 27% to 25%. "This is a trend that is expected to continue for the foreseeable future," the Ombud said.
Online shopping accounts for the majority of consumer complaints received by South Africa's Consumer Goods and Services Ombud (CGSO), according to its latest annual report. The CGSO is mandated to mediate disputes between consumers and suppliers of goods and services in South Africa and ensure that industry players abide by the Consumer Goods and Services Industry Code of Conduct.
In its annual report for the period ending 28 February 2022, the Ombud revealed that, as in the previous financial year, online transactions accounted for the most complaints per sector, despite a slight decrease in the number of e-commerce-related complaints relative to other sectors from 27% to 25%. "This is a trend that is expected to continue for the foreseeable future," the Ombud said.
