Bank fraud: Tricks & tips — as SA banks face competition from newcomers… | Deshnee Govender

Losses from digital banking fraud in South Africa are estimated to total at least a billion and a half Rand a year. In this interview with Chris Steyn, Governance, Compliance and Risk Expert Deshnee Govender, shares how the sophisticated modus operandi of bank fraudsters fool customers, and she shares tips to avoid being tricked by them. Deshnee also urges banks to have proper Governance, Compliance and Risk measures in place, and to submit employees to integrity testing and lifestyle audits. Meanwhile, she describes how the banking industry is being revolutionised. “There's…Revolut, a totally digital bank... It's currently operating in the UK and Europe, but it's got its license now to… operate in South Africa. Then as from next year, the PEPCOR group…coming out with their own bank… PlusB. So there's a lot of other players that are going to be entering the market as well. And I think the key…for the conventional banks…is to see who can actually manage the monies…of the citizens professionally and with integrity…those newcomers…are going to bring a different kind of vibe to the market. And I think citizens will be tempted to go to banks where you can be assured…that your resources are absolutely safe.”